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05/03/2010
Former AA employee awarded personal injury compensation |
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A former AA call handler has won a personal injury claim against her employer after claiming that it had failed to meet its health and safety obligations and caused her to suffer from hearing problems.
Beverly Thompson, 48, had been an AA employee since 1978, but became a calls handler in 2004, the Lancashire Evening Post reports.
However, her headset was replaced in 2005 and it was then that she began to suffer from ringing in her ears and mild frequency hearing loss.
She said that although she complained to her employer, the AA did not replace the equipment.
"There were people on motorway calls shouting down the phone and I could not turn it down," Ms Thompson commented.
Ms Thompson was forced to give up her job in 2006 after her GP told her she could lose her hearing permanently.
She decided to take legal action against her former employer and it has now agreed to a payout of £105,000 as part of an out-of-court settlement.
At noise levels of 80 decibels or above, employers are required to provide protective equipment for their workforce. Anyone affected by work-related hearing loss may be eligible for compensation and should seek the advice of a solicitor.
Written by Pauline Adams
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